Shipping Policy
Shipping Areas
We currently ship to all provinces in South Africa:
- Gauteng
- Western Cape
- KwaZulu-Natal
- Eastern Cape
- Free State
- Mpumalanga
- Limpopo
- North West
- Northern Cape
Shipping Rates
Standard Shipping
R75.00
Flat rate shipping across South Africa
Free Shipping
R0.00
On orders over R500.00
Delivery Times
Delivery times may vary depending on your location and courier availability:
| Region | Estimated Delivery |
|---|---|
| Major Cities (JHB, CPT, DBN, PTA) | 2-4 business days |
| Other Urban Areas | 3-5 business days |
| Rural Areas | 5-7 business days |
Please note: These are estimated delivery times and may vary due to factors beyond our control such as public holidays, weather conditions, or courier delays.
Order Processing
Orders are typically processed within 1-2 business days after payment confirmation. Once your order has been dispatched, you will receive an email notification with tracking information (where available).
Tracking Your Order
Once your order ships, you'll receive an email with tracking information. You can use this to monitor your delivery status.
Delivery Attempts
Our courier will attempt to deliver your package during business hours. If you're not available, they may:
- Leave the package with a neighbour (with your prior consent)
- Leave a card with instructions for collection or re-delivery
- Attempt delivery the next business day
Incorrect Address
Please ensure your shipping address is correct when placing your order. We are not responsible for delays or non-delivery due to incorrect address information provided at checkout.
If you notice an error in your shipping address after placing your order, please contact us immediately and we'll do our best to update it before dispatch.
Questions?
If you have any questions about shipping, please don't hesitate to contact us.